- Can i return my order?
Yes this is no problem at all. A return can be requested here within 14 days after receiving your order. We will supply you with a return label or you can arrange the return shipment yourself. After receiving your return we will refund you within 14 days on the same bank account you paid with. Returns are free when you return your order fully. When you return your order partially we will deduct the return shipping costs from your refund.
- What is the shipping time?
The shipping time differs per country. After placing your order we will process your order within 2 business days. We aim to process your order on the same day you placed it. Click here to see the estimated transit time for your country.
- Do you have a store?
Well… sort of… We don’t have a store that is open to the public, but we offer on appointment shopping at our HQ. Shoot us an email if you would like to make an appointment. Other than that we only sell trough this website and at our Pop-up shops. Subscribe to our newsletter and follow us on instagram to keep track on when and where our next Pop-up will be. A flagship Stax store is in the works but we are unable to give you a date or location yet.
- How much are the shipping costs?
The shipping price differs per country. You can calculate your shipping price during the checkout. Shipping is free on any order over €100,-*
*Countries with shipping costs higher than €10,- will have free shipping on any order over €150,-
- What is vintage?
At Stax we consider a garment to be vintage when it is at least 10 years old. We sell garments from as early as the 1960’s up to the early 2000’s.
- Are the garments authentic?
All garments are carefully checked by our authentication team. All branded garments are authentic unless stated otherwise. If a product is not authentic we will clearly state that it is a ”Bootleg”.
- What is a''Bootleg''?
Bootlegs are inauthentic but very unique vintage pieces made in very low quantities making them highly sought after by collectors for their rareness. Bootleggers often picked loud colours and used unique fabrics for their unorthodox designs. We choose to sell bootlegs because we want to offer the chance to own one of these rare pieces. Every bootleg we sell is vintage and most seem to come from the 1980’s and 1990’s.
- What is ''Deadstock''?
Deadstock is the term used to describe brand new, un-used and unworn items or garments that have been stocked away for many years. These items are often in the same state as they were in when they left the factory many years ago.